A 2-day course about workshop supervision and control, for workshop managers, supervisors and trainee managers.

LEGISLATION

• The Road Transport Quality System (RTQS)
• Duties of the RTQS operator
• Professional Driving Permits (PrDP)
• Vehicle standards (SABS)
• AARTO
• The Occupational Health and Safety Act

PREVENTION IS CHEAPER THAN CURE

• Objectives and basics of planned maintenance
• The driver’s role in reducing vehicle costs
• Maintenance scheduling
• Maintenance records

DETERMINING WORKSHOP REQUIREMENTS

• Workshop task categories
• Standard methods and standard times
• Establishing targets
• Personnel requirements

BUDGETING WORKSHOP EXPENSES

WORKSHOP CONTROL

• Quality control
• Recording and processing data
• Parts control
• Work flow
• Calibre of personnel
• Distribution of information
• Repair times and costs
• Vehicle downtime
• Productivity and efficiency

COMMUNICATION

• Basics of communication
• Verbal communication
• Written communication
• Electronic communication

SUPERVISION AND ORGANISATION

• Leadership qualities
• Action planning
• Basic rules of effective decision-making
• Motivation